Remote-First Scaled Customer Success Engineer for AI Telemetry

Cribl; Denver (CO); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid holidays & PTO

401(k) and equity

Job summary

Cribl is seeking a Scaled Customer Success Engineer to drive product adoption for enterprise customers. You will combine 1:1 engagements with scalable programs, guiding customers through implementation, best practices, and optimization of Cribl's telemetry platform.

You’ll act as a technical advisor, collaborating across Product, Engineering, Sales and CX Operations, and contribute to digital enablement content. This role requires strong communication, problem solving, and travel up to 20%.

Qualifications

• Deep technical understanding of data observability, security, SIEM, APM, logging and metrics.
• Experience with enterprise software, distributed systems, and cloud environments.
• Excellent communication, interpersonal and presentation skills.
• Ability to diagnose complex technical issues and make data-driven decisions.
• Strategy-focused with the ability to align customer needs to product capabilities.

Responsibilities

• Drive customer adoption and enablement through tailored 1:1 plans and scalable 1:many content.
• Provide expert technical guidance and troubleshooting support.
• Contribute to webinars, workshops and educational materials.
• Engage with customers at a strategic level to identify business needs and outcomes.
• Collaborate with Product, Engineering, Sales, Marketing and CX Ops teams.
• Analyze data to identify pain points and inform adoption strategies.
• Identify churn risks and develop retention/growth plans.
• Look for automation opportunities to improve efficiency and personalization.
• Measure and report on health, adoption and engagement metrics.

Skills

Data observability

Cloud platforms

SIEM/APM expertise

Troubleshooting

Customer Success mindset

Cross-functional collaboration

Public speaking/presentations

Travel readiness

Tools

Gainsight

Datadog

Splunk

Elastic

Snowflake

Job description

Cribl is seeking a Scaled Customer Success Engineer to drive product adoption for enterprise customers. You will combine 1:1 engagements with scalable programs, guiding customers through implementation, best practices, and optimization of Cribl's telemetry platform.

You’ll act as a technical advisor, collaborating across Product, Engineering, Sales and CX Operations, and contribute to digital enablement content. This role requires strong communication, problem solving, and travel up to 20%.