Remote-First Industrial Solutions Engineer & Client Success

Environmental Intellect; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching contributions

Cell phone / internet stipend

Travel stipends and per diem

Generous PTO and holiday schedule

Job summary

Environmental Intellect (Ei) seeks an Industrial Solutions Engineer (Client Success Specialist) to partner with major industrial clients, solving operational challenges with Ei's software. The role emphasizes onsite collaboration with engineers, maintenance, and leadership to drive value and adoption across facilities.

Ideal candidates have 3–5 years in industrial settings, strong client-facing skills, and the ability to learn our platform quickly.

Qualifications

• Authorization to work in the United States
• Located in the Houston metropolitan area (Southeast Houston preferred)
• Ability to work onsite at a client facility in the Southern Houston area more than 50% of the month
• Strong client-facing communication and presentation skills
• Ability to build relationships with technical and operational stakeholders
• Ability to manage multiple clients, priorities, and projects simultaneously
• Ability to learn and confidently support complex software solutions
• Willingness to complete a background check and drug screening
• Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments

Responsibilities

• Build relationships with engineers, operations, maintenance, reliability and leadership teams
• Lead onsite client meetings, workshops and solution discussions
• Deliver presentations and product demonstrations to client stakeholders
• Advocate for client needs internally while aligning with Ei's solutions
• Help clients maximize value of Ei investments
• Support onboarding, training and client success planning
• Learn customer workflows and recommend best practices for using Ei's solutions
• Monitor account health and usage metrics to identify opportunities and risks
• Ensure clients achieve outcomes they expected when partnering with Ei
• Facilitate adoption strategies that drive long-term engagement and value
• Partner with Product and Engineering to communicate customer needs and improvements
• Ensure support requests are triaged and resolved efficiently
• Identify root causes and recommend long-term improvements
• Help transform client feedback into product enhancements
• Promote best practices that increase adoption and customer value

Skills

Relationship Builder

Organized Problem Solver

Technical Communicator

Tech Curious

Team Player

Industrial Mindset

Tools

CRM platforms

Project management tools

Customer support systems

Job description

Environmental Intellect (Ei) seeks an Industrial Solutions Engineer (Client Success Specialist) to partner with major industrial clients, solving operational challenges with Ei's software. The role emphasizes onsite collaboration with engineers, maintenance, and leadership to drive value and adoption across facilities.

Ideal candidates have 3–5 years in industrial settings, strong client-facing skills, and the ability to learn our platform quickly.