Global Expansion Programs Leader - Remote

Affirm; St. Louis (MO); À distance; USD 173 000 - 233 000; Plein temps

Avantages offerts par ce poste

100% subsidized medical coverage

Monthly tech setup stipends

Flexible time off

Employee stock purchase plan (ESPP)

Résumé du poste

affirm is building a scalable, global Customer Operations organization to support new products, partners, geographies, and channels. The role leads strategy, programs, and a team of managers to adapt the servicing model across markets, ensuring consistent service delivery for international customers.

You will collaborate with Product, Engineering, Analytics, Risk, Training, and Knowledge teams to drive improvements, align priorities, and scale operations with speed and rigor in a remote-first

Qualifications

• 12+ years of relevant experience in customer operations or related fields.
• 5+ years leading teams and/or managing other managers.
• Experience scaling global customer experience operations.
• Lean Six Sigma Black Belt or PMP certification a plus.
• Strong ability to influence senior stakeholders across cross-functional teams.

Responsabilités

• Own strategy and roadmap for scaling Customer Operations globally.
• Set objectives, policies, and workflows for regional initiatives.
• Lead multi-disciplinary teams and develop future leaders.
• Manage large cross-area programs with scope, schedule, budget, risks.
• Collaborate with Product, Engineering, Analytics, Risk, Training, and Service Delivery.
• Build alignment with senior leaders and manage communications.
• Oversee governance and quarterly reviews; drive decisions.
• Ensure post-launch performance and global operating model standards.
• Represent Operations in organization-wide initiatives.
• Champion data-driven culture and transparency.
• Develop change-management plans and risk tracking.
• Advocate for global customers and cross-market servicing.

Connaissances

Strategic leadership

Global operations

Program management

Stakeholder management

Change management

Data-driven decision making

Cross-functional teamwork

Description du poste

affirm is building a scalable, global Customer Operations organization to support new products, partners, geographies, and channels. The role leads strategy, programs, and a team of managers to adapt the servicing model across markets, ensuring consistent service delivery for international customers.

You will collaborate with Product, Engineering, Analytics, Risk, Training, and Knowledge teams to drive improvements, align priorities, and scale operations with speed and rigor in a remote-first