Remote Director, Client Services & Strategy

Openkrill; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

bswift, a leading benefits administration company, seeks a Director of Account Services to lead the Engagement Solutions account management function. The role focuses on building structure, strategic leadership, and measurable performance across a six-member team, while aligning with creative and operations to deliver high-quality client work.

You will champion proactive, strategic partnerships, refine workflows, and explore AI-driven improvements to speed and quality.

Qualifications

• Ten or more years of experience in project management, account management or client services, preferably in an agency setting.
• Experience delivering a variety of print and digital deliverables for clients, ideally in the employee/benefits communication space.
• At least two to three years experience directly managing and developing people, with success leading teams on complex, multi-stakeholder projects.
• Deep knowledge of client management best practices and judgment to standardize vs. flex.
• Ability to design and implement processes and workflows that measurably improve efficiency and quality.
• Exceptional written and verbal communication skills, with presence.

Responsibilities

• Team leadership and development: Lead and grow a team of six account managers; set goals and conduct reviews.
• Client and account oversight: Maintain health of client relationships; manage high-visibility accounts.
• Project management, process and operations: Refine PM standards, manage scope, schedule and budget; drive adoption of tools like Monday.com.
• Innovation and AI enablement: Stay at the forefront of AI tools for project and account management; pilot and scale applications.
• Cross-functional collaboration: Report to VP; partner with Creative, Operations, Consulting, Client Service and Implementation teams.

Skills

Project management

Account management

Client services

Leadership

Team development

Communication

Process improvement

AI enablement

Tools

Monday.com

Job description

bswift, a leading benefits administration company, seeks a Director of Account Services to lead the Engagement Solutions account management function. The role focuses on building structure, strategic leadership, and measurable performance across a six-member team, while aligning with creative and operations to deliver high-quality client work.

You will champion proactive, strategic partnerships, refine workflows, and explore AI-driven improvements to speed and quality.