Director, Account Services (Fully Remote)

bswift LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

bswift is seeking a results-driven leader to coach a team of six account managers, conduct regular one-on-ones, and guide career planning. You will establish clear expectations, standards, and a culture of accountability to drive performance.

You will own the health of client relationships across all accounts, stepping in on complex, high-visibility matters, while refining project management standards and embracing AI tools to improve speed, quality, and consistency.

Qualifications

• Experience leading a team of account managers.
• Ability to set expectations and build accountability cultures.
• Strong client relationship management and high-visibility account handling.

Responsibilities

• Coach and develop the team with regular one-on-ones and career planning.
• Own the health of client relationships across accounts.
• Refine project management standards for on-time delivery.
• Leverage AI tools to improve speed, quality, and consistency.

Skills

Team leadership

Account management

Career planning

Stakeholder management

Job description

• Coach and develop a team of six account managers with regular one-on-ones and career planning.
• Establish clear expectations, competency standards, and a culture of accountability.

Client and Account Oversight:

• Own the health of client relationships, ensuring consistency and quality across all accounts.
• Step in on complex, high-visibility accounts to provide senior-level support.

Process and Innovation:

• Refine project management standards and workflows for on-time, on-budget delivery.
• Stay at the forefront of AI tools to improve speed, quality, and consistency.

bswift

bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.