Remote-First Customer Success Agent II

Coinbase, Inc.; Augusta (ME); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Coinbase, Inc. is a remote-first company that seeks candidates to advance the mission of increasing economic freedom. The role emphasizes responsible use of generative AI tools to deliver business-ready outputs and measurable improvements in efficiency, cost, and quality.

Coinbase highlights accommodations for applicants with disabilities, privacy rights, and arbitration terms. The company supports in-person surges quarterly, with a remote-first structure that is not remote-only.

Qualifications

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
• Continuously learns as tools evolve and applies human-in-the-loop practices to deliver outputs.

Skills

Generative AI proficiency

Tools

LibreChat

Gemini

Glean

Job description

Coinbase, Inc. is a remote-first company that seeks candidates to advance the mission of increasing economic freedom. The role emphasizes responsible use of generative AI tools to deliver business-ready outputs and measurable improvements in efficiency, cost, and quality.

Coinbase highlights accommodations for applicants with disabilities, privacy rights, and arbitration terms. The company supports in-person surges quarterly, with a remote-first structure that is not remote-only.