Customer Success Team Agent II

Coinbase; Augusta (ME); Ibrido; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Coinbase, Inc. is a remote-first company that seeks candidates to advance the mission of increasing economic freedom. The role emphasizes responsible use of generative AI tools to deliver business-ready outputs and measurable improvements in efficiency, cost, and quality.

Coinbase highlights accommodations for applicants with disabilities, privacy rights, and arbitration terms. The company supports in-person surges quarterly, with a remote-first structure that is not remote-only.

Competenze

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
• Continuously learns as tools evolve and applies human-in-the-loop practices to deliver outputs.

Conoscenze

Generative AI proficiency

Strumenti

LibreChat

Gemini

Glean

Descrizione del lavoro

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase

Requirements:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.