Customer Success Champion II - AI-Driven, Remote

Wwshemi; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Coinbase is actively seeking a forward-thinking professional to advance our use of generative AI in product and operations. This remote-first team leverages AI copilots and cutting-edge tools to deliver high-quality outputs while maintaining strict governance and security standards.

You will collaborate with cross-functional partners to integrate AI workflows, monitor performance, and iterate on solutions that improve efficiency, cost, and customer outcomes across the business.

Qualifications

• Demonstrates the ability to responsibly use generative AI tools and copilots in daily workflows.
• Continuously learn as tools evolve and apply human-in-the-loop practices to deliver business-ready outputs.
• Drives measurable improvements in efficiency, cost, and quality.

Skills

Generative AI usage

Copilot integration

AI workflow optimization

Tools

LibreChat

Gemini

Glean

Job description

Coinbase is actively seeking a forward-thinking professional to advance our use of generative AI in product and operations. This remote-first team leverages AI copilots and cutting-edge tools to deliver high-quality outputs while maintaining strict governance and security standards.

You will collaborate with cross-functional partners to integrate AI workflows, monitor performance, and iterate on solutions that improve efficiency, cost, and customer outcomes across the business.