Customer Success Team Agent II

Coinbase; United States; Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Coinbase is a remote-first, but not remote-only company. We hire for impact and expect quarterly in-person surges to collaborate and accelerate work. We welcome candidates who can responsibly integrate generative AI tools into daily workflows while delivering business-ready outputs with high quality.

Applicants should be able to navigate a fast-paced environment with a strong focus on efficiency, cost, and risk management, aligning with Coinbase's mission and values.

Qualifications

• Ability to responsibly use generative AI tools and copilots in daily workflows.
• Commitment to human-in-the-loop practices to improve outputs, efficiency, and quality.

Connaissances

Generative AI usage

Outils

LibreChat

Gemini

Glean

Description du poste

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

Requirements:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.