Remote-First Customer Experience Specialist

Earthifactz Artizanz Private Limited; San Francisco (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Earthifactz Artizanz Private Limited is hiring a Customer Experience Specialist in San Francisco to be the first point of contact for users across chat, email, and social channels. You will simplify complex issues, collaborate with product and design, and drive improvements in the customer journey.

Join a remote-first team that values empathy, transparent communication, and user happiness, with above-market pay and flexible time off.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent written and verbal communication skills.
• Calm, empathetic mindset with strong problem-solving instincts.

Responsibilities

• Provide responsive support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design, and support teams to improve the customer journey.
• Collect and relay feedback to shape product improvements and features.
• Monitor support trends and help optimize internal workflows.

Skills

Customer support

Communication skills

Empathy

Problem-solving

SaaS experience

Tools

Intercom

Notion

Slack

Job description

Earthifactz Artizanz Private Limited is hiring a Customer Experience Specialist in San Francisco to be the first point of contact for users across chat, email, and social channels. You will simplify complex issues, collaborate with product and design, and drive improvements in the customer journey.

Join a remote-first team that values empathy, transparent communication, and user happiness, with above-market pay and flexible time off.