Business Marketer

Techoists; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch

Top gear setup

Monthly team fun

Job summary

A dynamic customer-centric company in San Francisco is seeking a Customer Experience Specialist. In this role, you will provide responsive support via chat and email, simplify complex issues, and work closely with teams to enhance the customer journey. We value communication, empathy, and problem-solving. Enjoy a remote-first work environment with above-market pay and flexible time off. If you're ready to create memorable customer interactions, we'd love to hear from you!

Qualifications

• 2+ years of experience in customer support or similar roles.
• Comfortable using modern customer support tools.
• Ability to turn challenges into positive outcomes.
• Familiarity with support tools like Intercom, Notion and Slack.
• Thrives in fast-paced environments and turns challenges into positives.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collect and relay customer feedback for product improvements.
• Collect and relay feedback to help shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

Skills

Excellent communication skills

Problem-solving instincts

Calm and empathetic mindset

Experience in customer support

Familiarity with modern tools

Tools

Intercom

Notion

Slack

Job description

We’re Hiring: Customer Experience Specialist

• San Francisco, USA
• May 19,2025

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

Provide responsive and friendly support via chat, email, and social platforms.

Simplify complex issues into clear, human-friendly answers.

Work closely with product, design, and support teams to improve the overall customer journey.

Collect and relay feedback to help shape product improvements and feature development.

Monitor support trends and help optimize internal support workflows.

What We’re Looking For

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).

Excellent communication skills - both written and verbal.

A calm, empathetic mindset and problem-solving instincts.

Comfortable using modern tools like Intercom, Notion, Slack, and more.

Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

Work with a passionate, remote-first team.

Have a real impact on user happiness and retention.

Grow with a company that values feedback, empathy, and transparency.

Enjoy a supportive environment where your voice matters.

Ready to Apply?

If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!

Perks and benefits

• Above-market pay
• Flexible time off
• Team retreats
• Wellness stipend
• Free lunch, always
• Top gear setup
• Monthly team fun