Business Marketer

Uptrix; San Francisco (CA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Uptrix is seeking a Customer Experience Specialist to be the first line of contact for users in a remote-first environment. You’ll turn issues into opportunities and build loyalty through every conversation.

This role emphasizes helping people, solving problems, and collaborating with product, design, and support to improve the customer journey. Strong communication and empathy are essential to gather feedback that guides product improvements.

Qualifications

• 2+ years of experience in customer support or similar roles.
• Excellent written and verbal communication skills.
• A calm, empathetic mindset with strong problem-solving instincts.
• Comfortable using Intercom, Notion, Slack and similar tools.
• Thrives in fast-paced environments and turns challenges into positive outcomes.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work with product, design, and support teams to improve the customer journey.
• Collect and relay feedback to shape product improvements and features.
• Monitor support trends and help optimize internal workflows.

Skills

Customer support experience

Excellent communication

Problem-solving

Empathy

SaaS experience

Tools

Intercom

Notion

Slack

Job description

We’re Hiring:
Customer Experience Specialist

• San Francisco, USA
• May 19,2025

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work closely with product, design, and support teams to improve the overall customer journey.
• Collect and relay feedback to help shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

What We’re Looking For

• 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
• Excellent communication skills - both written and verbal.
• A calm, empathetic mindset and problem-solving instincts.
• Comfortable using modern tools like Intercom, Notion, Slack, and more.
• Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

• Work with a passionate, remote-first team.
• Have a real impact on user happiness and retention.
• Grow with a company that values feedback, empathy, and transparency.
• Enjoy a supportive environment where your voice matters.

Perks and benefits

• Above-market pay
• Flexible time off
• Team retreats
• Wellness stipend
• Free lunch, always
• Top gear setup
• Monthly team fun