Remote-First Customer Care Specialist

mcquadeorganization; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Benefits including health

Career growth opportunities

Job summary

mcquadeorganization in Bloomington, MN is hiring a Customer Support Representative to help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company.

This full-time, entry-level role emphasizes strong communication, problem solving, and teamwork. You may work from the local office or remotely, handling inquiries via email, phone, and live chat while updating FAQs and documentation.

Qualifications

• Excellent written and verbal communication skills.
• Customer-first mindset with a passion for helping others.
• Ability to learn quickly and handle multiple priorities.
• Previous customer service or soft sales experience is a plus.

Responsibilities

• Serve as the first point of contact for customer support via email, phone, and live chat.
• Respond to inquiries, assist with services, resolve issues, and guide customers.
• Update and maintain support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate empathy and perseverance in resolving concerns.
• Learn continuously and share knowledge with teammates.

Skills

Communication

Problem solving

Written skills

Verbal skills

Teamwork

Tools

CRM platforms

Live chat tools

Email management

Job description

mcquadeorganization in Bloomington, MN is hiring a Customer Support Representative to help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company.

This full-time, entry-level role emphasizes strong communication, problem solving, and teamwork. You may work from the local office or remotely, handling inquiries via email, phone, and live chat while updating FAQs and documentation.