Customer Support Representative - MN

mcquadeorganization; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Benefits including health

Career growth opportunities

Job summary

mcquadeorganization in Bloomington, MN is hiring a Customer Support Representative to help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company.

This full-time, entry-level role emphasizes strong communication, problem solving, and teamwork. You may work from the local office or remotely, handling inquiries via email, phone, and live chat while updating FAQs and documentation.

Qualifications

• Excellent written and verbal communication skills.
• Customer-first mindset with a passion for helping others.
• Ability to learn quickly and handle multiple priorities.
• Previous customer service or soft sales experience is a plus.

Responsibilities

• Serve as the first point of contact for customer support via email, phone, and live chat.
• Respond to inquiries, assist with services, resolve issues, and guide customers.
• Update and maintain support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate empathy and perseverance in resolving concerns.
• Learn continuously and share knowledge with teammates.

Skills

Communication

Problem solving

Written skills

Verbal skills

Teamwork

Tools

CRM platforms

Live chat tools

Email management

Job description

We’re hiring a Customer Support Representative in Bloomington, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-timeCustomer Care Specialistwith soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

Qualifications:

You’ll love this job if you’re:

• An advocate– You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver– You can think outside the box and find the best solution using available tools.
• A wordsmith– You’re clear, concise, and approachable in both written and verbal communication.
• A helper– You’re patient and understanding, committed to creating positive interactions.
• An organized multitasker– You juggle tasks with ease and maintain high productivity.
• A team player– You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities:

• Serve as thefirst point of contactfor customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellentwritten and verbal communicationskills.
• Commitmentto working hard to grow.
• Acustomer-first mindsetwith a strong desire to assist others.
• Previouscustomer service or soft salesexperience is a plus.
• Comfort withlive chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

• Weekly payplusperformance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotionsand opportunities for advancement into leadership roles
• Asupportive, team-oriented culturethat values your growth

Ready to make a real impact while building a long-term career?
Apply today to join a team that values passion, purpose, and people.

Customer Support Representative jobs in Bloomington, MN – Apply today for remote-friendly insurance roles with career growth, training, and competitive pay.