Remote Firearms Customer Support Specialist

Lever, Inc.; Gulfport (MS); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Full Time 40 hours

Job summary

Five Star Solutions is seeking a remote Customer Service Associate to support customers via phone, update paperwork, and ensure data accuracy. The role emphasizes helping others with a professional attitude and meticulous record-keeping.

The position offers full-time hours (40 hours/week), paid training, and a starting wage of $14 per hour, plus a nightly/weekend differential of $1.00. Remote work from multiple states is supported, with CST business hours.

Qualifications

• 1 year of customer service or support experience required.
• 1 year of previous call center or office background experience required.
• Technical savvy and able to toggle between programs and dual monitors.
• Remote work from home experience is a plus.

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine root cause of problems and provide solutions.
• Expedite corrections or adjustments as necessary.
• Manage multiple tasks: typing, data validation, and customer interaction.
• Maintain a dependable schedule for customer appointments.
• Ensure prompt and reliable service to all customers.
• Identify customers' needs, clarify information, research and provide solutions.
• Navigate online resources to handle calls accurately.
• Switch between tasks without loss of efficiency.
• Remain punctual and present at scheduled times.
• Stay positive and professional in all interactions.
• Cross-train as requested.
• Provide product/service information and resolve issues.
• Maintain customer records by updating accounts.
• Resolve problems by clarifying complaints and following up.

Skills

Customer service experience

Call center experience

Verbal communication

Active listening

Remote work experience

Time management

Attention to detail

Problem solving

Independent worker

Computer/software proficiency

Tools

Screen-sharing software

Office software

Job description

Five Star Solutions is seeking a remote Customer Service Associate to support customers via phone, update paperwork, and ensure data accuracy. The role emphasizes helping others with a professional attitude and meticulous record-keeping.

The position offers full-time hours (40 hours/week), paid training, and a starting wage of $14 per hour, plus a nightly/weekend differential of $1.00. Remote work from multiple states is supported, with CST business hours.