Remote Fire Safety Tech Support Specialist

Whisker Labs; United States; Remote; USD 50,000 - 54,000; Full time

Benefits offered by this job

Competitive salary + equity

Health, dental, and vision insurance

401(k) with match

Job summary

A leading smart home technology company is seeking an FST Customer Service Technician to support fire safety operations. This remote role involves responding to customer inquiries regarding fire hazard cases, performing technical troubleshooting, and collaborating with engineers to resolve issues. Ideal candidates will have a minimum of 2 years in technical support or customer service, possess excellent communication skills, and demonstrate a strong problem-solving ability. The position offers a competitive salary and benefits.

Qualifications

• Minimum 2 years’ experience in technical support or customer service.
• Excellent communication and interpersonal skills.
• Proven troubleshooting skills and a methodical approach.

Responsibilities

• Respond to customer inquiries after fire hazard cases are initiated.
• Perform Tier 1 troubleshooting with customers.
• Liaise between customers, FST Engineers, and other team members.

Skills

Technical troubleshooting

Customer service

Communication skills

Team player

Problem-solving

Education

Experience in technical support or customer service

Experience in electrical systems or fire safety

Job description

A leading smart home technology company is seeking an FST Customer Service Technician to support fire safety operations. This remote role involves responding to customer inquiries regarding fire hazard cases, performing technical troubleshooting, and collaborating with engineers to resolve issues. Ideal candidates will have a minimum of 2 years in technical support or customer service, possess excellent communication skills, and demonstrate a strong problem-solving ability. The position offers a competitive salary and benefits.