Fire Alarm IT Support Specialist
Dexian
14 days+
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Job summary
A technical services company is seeking an IT Technical Support Specialist to provide front-line support for fire alarm and detection products. The role requires strong communication skills and technical knowledge, specifically with Windows OS and Digital Multimeters. Responsibilities include troubleshooting customer issues and collaborating with senior staff for complex problems. This full-time position is ideal for individuals with a background in technical support or installation.
Qualifications
- Must have a high school diploma or at least 3 years of relevant experience.
- Strong interpersonal and problem-solving skills needed.
- Familiarity with Windows OS is required.
Responsibilities
- Provide technical support for fire alarm and detection products.
- Document customer issues in the CRM system.
- Collaborate on complex issues with senior staff.
Skills
Interpersonal skills
Communication skills
Problem-solving skills
Familiarity with Windows OS
Understanding of Ohm’s Law
Education
High school diploma or 3+ years of installation/service experience
Tools
Digital Multimeter (DMM)
Job description
A technical services company is seeking an IT Technical Support Specialist to provide front-line support for fire alarm and detection products. The role requires strong communication skills and technical knowledge, specifically with Windows OS and Digital Multimeters. Responsibilities include troubleshooting customer issues and collaborating with senior staff for complex problems. This full-time position is ideal for individuals with a background in technical support or installation.
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