Field Support Tech (FIre/Security) #975306

Dexian; Bradenton (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technical services company is seeking an IT Technical Support Specialist to provide front-line support for fire alarm and detection products. The role requires strong communication skills and technical knowledge, specifically with Windows OS and Digital Multimeters. Responsibilities include troubleshooting customer issues and collaborating with senior staff for complex problems. This full-time position is ideal for individuals with a background in technical support or installation.

Qualifications

• Must have a high school diploma or at least 3 years of relevant experience.
• Strong interpersonal and problem-solving skills needed.
• Familiarity with Windows OS is required.

Responsibilities

• Provide technical support for fire alarm and detection products.
• Document customer issues in the CRM system.
• Collaborate on complex issues with senior staff.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Familiarity with Windows OS

Understanding of Ohm’s Law

Education

High school diploma or 3+ years of installation/service experience

Tools

Digital Multimeter (DMM)

Job description

Overview

Job Title: IT Technical Support Specialist

Department: Technical Support

Position Type: CTH

Summary

The IT Technical Support Specialist provides front-line support for fire alarm and detection products via phone, email, and chat. This role follows established procedures to troubleshoot, document, and resolve technical issues while ensuring accurate and timely solutions for customers.

Responsibilities

• Provide technical support for installation, maintenance, and troubleshooting of fire alarm and detection products (15–20 calls/day).
• Document customer issues and resolutions in the CRM system.
• Follow standard processes to identify, evaluate, resolve, or escalate technical issues.
• Reduce installation time and minimize application errors by delivering accurate technical guidance.
• Collaborate with senior technical staff (TSS, STSS, or TS Engineer) on complex issues.
• Complete required e-learning and instructor-led product training.
• Participate in on-call and late-shift rotations as scheduled.

Required Qualifications

• High school diploma or 3+ years of installation/service experience.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with Windows operating systems.
• Proficiency with Digital Multimeter (DMM).
• Understanding of Ohm’s Law.

Preferred Qualifications

• Experience with commercial fire alarm control panels and detection systems.
• Ability to work independently with minimal supervision.
• Team-oriented mindset with flexibility to support varying schedules.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology