National Accounts Fire Alarm Tech Support Manager

Sciens Building Solutions; State College (Centre County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Company cell phone and laptop

Professional career development opportunities

Tuition reimbursement

Job summary

A leading fire safety solutions firm is seeking a Technical Support Manager to provide dedicated technical support to enterprise customers. You'll oversee the deployment and integration of fire alarm systems, ensuring alignment with customer goals and technical needs. Ideal candidates will have strong problem-solving skills, knowledge of fire alarm systems, and the ability to travel extensively. This role offers a competitive salary and benefits including paid time off, 401(k) matching, and professional development opportunities.

Qualifications

• Strong problem-solving skills and technical expertise required.
• Ability to travel 75% to 80%.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers.
• Provide high-level technical support, programming and troubleshooting of fire alarm installations.
• Ensure alignment with customer business goals and technical needs.

Skills

Knowledge of Edwards fire alarm product line

Strong training skills

Effective communication

Team building

Time management

Education

NICET Level III in Fire Alarm Systems

OSHA 10 & 30 certified or willingness to obtain

EST3 & EST4 certification

Job description

A leading fire safety solutions firm is seeking a Technical Support Manager to provide dedicated technical support to enterprise customers. You'll oversee the deployment and integration of fire alarm systems, ensuring alignment with customer goals and technical needs. Ideal candidates will have strong problem-solving skills, knowledge of fire alarm systems, and the ability to travel extensively. This role offers a competitive salary and benefits including paid time off, 401(k) matching, and professional development opportunities.