Remote Finnish/English Customer Agent 12-Month Temp

GlobalConnect; United States; Híbrido; USD 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Enhanced parental leave

Flexible return options

Flexible work arrangements

Skill development

Pension plan

Modern workspaces

Insurance coverage

Descripción de la vacante

GlobalConnect in the Helsinki metropolitan area is seeking a Customer Service Agent for a 12-month temporary role. You will be the first point of contact for consumer customers, assisting via phone, email and chat and guiding inquiries to resolution.

The ideal candidate speaks Finnish and English, has 2+ years in customer service, and a vocational education relevant to the role. You will work with sales and service teams, enjoy a busy environment, and have opportunities for learning and growth.

Formación

• Fluency in Finnish and English required.
• Over 2 years of experience in customer service with similar tasks.
• Vocational education in a field related to the role.

Responsabilidades

• Ensure a high-quality customer experience for consumer customers by phone and email.
• Respond first to questions about orders, construction schedules, installations, invoices, complaints, and technical support.
• Listen to customer issues, involve relevant teams, and keep customers informed until issue is resolved.
• Providing information about activation options and service providers.
• Collaborate regularly with other teams and help promote customer service automation.

Conocimientos

Fluency in Finnish

Fluency in English

Educación

Vocational education in a field that supports the role

Descripción del empleo

GlobalConnect in the Helsinki metropolitan area is seeking a Customer Service Agent for a 12-month temporary role. You will be the first point of contact for consumer customers, assisting via phone, email and chat and guiding inquiries to resolution.

The ideal candidate speaks Finnish and English, has 2+ years in customer service, and a vocational education relevant to the role. You will work with sales and service teams, enjoy a busy environment, and have opportunities for learning and growth.