Remote Financial Software Support Engineer

OneStream Software; Rochester (MI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Vision

Medical

Life

Dental

401K

Job summary

OneStream is seeking a Customer Support Engineer to join our Application Customer Support team. You will work with external customers to provide product and software support, resolve technical issues, and help customers maximize value from finance-related software.

The ideal candidate has 3+ years of software troubleshooting experience, knowledge of finance practices, and the ability to work Pacific Time hours remotely across the United States.

Qualifications

• College diploma or bachelor's degree in technology or finance-related field or equivalent work experience.
• 3+ years Software Application troubleshooting experience.
• Knowledge of Finance and Accounting practices and principles.

Responsibilities

• Respond to product-related customer issues and contact customers to triage problems.
• Provide remote product support for OneStream customers and troubleshoot product configuration issues.
• Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.
• Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
• Submit software bugs to development teams.
• Update and maintain technical knowledge base articles.
• Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
• Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible.
• Assist in developing innovative solutions and building strong relationships with customers.

Skills

Strong communication skills

Customer focus

Problem solving

Organizational skills

Decision making

Initiative

Technical capacity

Education

College diploma or bachelor's degree in technology or finance-related field

Tools

PowerShell

VB.Net/Visual Basic

Windows environment

SQL Server

VMware/Hyper-V

Azure

Job description

OneStream is seeking a Customer Support Engineer to join our Application Customer Support team. You will work with external customers to provide product and software support, resolve technical issues, and help customers maximize value from finance-related software.

The ideal candidate has 3+ years of software troubleshooting experience, knowledge of finance practices, and the ability to work Pacific Time hours remotely across the United States.