Remote Financial Software Support Engineer

OneStream Software; Birmingham (MI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Vision insurance

Medical insurance

Life insurance

Dental insurance

401K

Job summary

OneStream Software is seeking a Customer Support Engineer to join our Application Customer Support team. You will work remotely with customers in the United States to provide comprehensive product/software support and resolve technical issues. Prior finance department exposure or familiarity with Corporate Performance Management is preferred.

The role supports Pacific Time hours (8:00 AM–5:00 PM PST). Successful candidates may reside anywhere in the United States, provided you can work these

Qualifications

• College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience).
• Experience working with Software Applications.
• 3+ years Software Application troubleshooting experience.
• Knowledge of Finance and Accounting practices and principles.
• Preferred: experience with financial management software and related certifications.

Responsibilities

• Respond to product-related customer issues and contact customers to triage problems.
• Provide remote product support for OneStream customers and troubleshoot product configuration issues.
• Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.
• Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
• Submit software bugs to development teams.
• Update and maintain technical knowledge base articles.
• Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
• Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible.
• Assist in developing innovative solutions and building strong relationships with customers.

Skills

Technical capacity

Problem solving

Organizational skills

Customer focus

Decision making

Initiative

Strong communication skills

Education

College diploma or Bachelor's degree in technology or finance

Tools

PowerShell

VB.NET

Visual Basic

SQL Server

SQL

IIS

VMware

Hyper-V

Azure

Job description

OneStream Software is seeking a Customer Support Engineer to join our Application Customer Support team. You will work remotely with customers in the United States to provide comprehensive product/software support and resolve technical issues. Prior finance department exposure or familiarity with Corporate Performance Management is preferred.

The role supports Pacific Time hours (8:00 AM–5:00 PM PST). Successful candidates may reside anywhere in the United States, provided you can work these