Remote Financial Software Support Engineer

OneStream Software

United States

On-site

USD 85,000 - 105,000

Full time

12 days ago

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Benefits offered by this job

Vision

Medical

Life

Dental

401K

Job summary

OneStream is seeking a Customer Support Engineer to join our Application Customer Support team. You will assist external customers with product/software support and resolve technical issues, with a focus on finance-related applications.

The role supports customers in the Pacific Time zone with 8:00 AM – 5:00 PM PST hours, and is remote in the United States. Base salary ranges USD 85,000–105,000 plus variable compensation; total rewards depend on experience and location.

Qualifications

College diploma or bachelor’s degree in a technology or finance-related field (or equivalent work experience).
Experience working with Software Applications.
3+ years Software Application troubleshooting experience.
Knowledge of Finance and Accounting practices and principles.

Responsibilities

Respond to product-related customer issues and contact customers to triage problems.
Provide remote product support for OneStream customers and troubleshoot product configuration issues.
Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.
Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
Submit software bugs to development teams.
Update and maintain technical knowledge base articles.
Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible.
Assist in developing innovative solutions and building strong relationships with customers.