Remote Financial Counselor - Patient Access & Billing Support

UnitedHealth Group; Bangor (ME); Remote; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Northern Light Health, in strategic partnership with Optum, seeks a Financial Counselor (Patient Access) to ensure cash flow, maximize revenue, and minimize bad debt. The role supports patients with linkage opportunities, 교육, and financial planning, with training onsite in Bangor, ME and telecommuting flexibility across the U.S.

This full-time position operates 7:30 AM–4:00 PM EST, Monday–Friday, with overtime as needed.

Qualifications

• High School Diploma/GED as required.
• 1+ years of Patient Access experience in a hospital/medical setting.
• 1+ years of health insurance experience.
• 1+ years of experience with medical terminology.
• Proficiency in Windows, Excel and Microsoft Office.
• Typing speed 35+ WPM.
• Ability to work remotely with occasional onsite as needed.
• Willingness to train onsite for 3+ months at Northern Light Health, Bangor, ME.
• Ability to work 7:30 AM-4:00 PM EST, Mon-Fri, with possible overtime.

Responsibilities

• Screen patients for eligibility for healthcare coverage and financial assistance.
• Counsel patients on financial responsibility and inhouse programs (Free Care, Discounted/Payment Plans).
• Perform daily checks of qualifying patients and offer financial assistance.
• Liaise with departments to determine financial options for procedures and price-shopping.
• Record statistics for outreach of financial assistance programs.
• Maximize revenue collections and minimize bad debt.
• Maintain safe environment and compliance with policies.
• Identify outstanding balances and pursue collections when due.
• Serve as Superuser for primary computer systems.
• Identify process improvements and participate in Special Projects.
• Perform duties of Financial Counselor (Patient Access).
• Maintain up-to-date knowledge of admission/registration requirements.
• May perform other duties on request.

Skills

Patient Access experience

Health insurance experience

Medical terminology

Typing speed 35 WPM

Remote work capability

onsite training ability

Shift flexibility 7:30-4:00

Education

High School Diploma/GED

Tools

Windows

Excel

Microsoft Office

Job description

Northern Light Health, in strategic partnership with Optum, seeks a Financial Counselor (Patient Access) to ensure cash flow, maximize revenue, and minimize bad debt. The role supports patients with linkage opportunities, 교육, and financial planning, with training onsite in Bangor, ME and telecommuting flexibility across the U.S.

This full-time position operates 7:30 AM–4:00 PM EST, Monday–Friday, with overtime as needed.