Remote Finance Advisor: Student Aid Expert

University of Phoenix; Phoenix, Northern (AZ, KY); Hybrid; USD 24,000 - 51,000; Full time

Job summary

University of Phoenix offers a remote Finance Advisor role designed to guide students through financial aid processes and account management. You will engage via multiple channels, educate on options, and help resolve issues with care and accuracy.

The position emphasizes a detailed, compliant approach to federal aid, strong communication, and collaboration with campus partners. It requires a customer-focused mindset and ability to work independently from home.

Qualifications

• High school diploma or equivalent required.
• Experience in educational environment or student-facing roles preferred.
• Experience in a call center with a queued phone system.
• Knowledge of higher education and Title IV funding.
• Strong communication skills and ability to de-escalate.
• Proficiency with multiple proprietary software applications.
• Ability to multitask and work independently or in a team.

Responsibilities

• Handle inbound/outbound student inquiries and manage workflow.
• Evaluate students’ accounts and explain financial aid options clearly.
• Educate prospective and current students on financial aid policies and requirements.
• Process federal financial aid accurately and ensure compliance.
• Collaborate with Enrollment and Academic Counseling to enhance the student experience.
• Adhere to quality guidelines and be flexible with shifts as needed.

Skills

Attention to detail

Excellent communication skills

Problem solving

Team collaboration

Education

High School Diploma or Equivalent

Tools

Call center software

Job description

University of Phoenix offers a remote Finance Advisor role designed to guide students through financial aid processes and account management. You will engage via multiple channels, educate on options, and help resolve issues with care and accuracy.

The position emphasizes a detailed, compliant approach to federal aid, strong communication, and collaboration with campus partners. It requires a customer-focused mindset and ability to work independently from home.