Remote Field Support Engineer — Windows & IT Ops

Nike; Memphis, Northern (TN, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Total rewards package

Job summary

NIKE, Inc. in Memphis is seeking a Field Support Engineer to drive delivery of Windows client/server platforms and enterprise service management for Nike Global Technology.

You will troubleshoot hardware/software issues, coordinate incident reporting, and partner with cross-functional teams to keep services resilient. You will work primarily remotely (70-80%), with on-site support in the Memphis area 20-30%.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• 5+ years IT experience with Windows platforms.
• 3+ years Server Administration (MCSE, MCP, etc.).
• 3+ years Linux experience (RHEL/CentOS/Ubuntu).
• Experience with Windows 11, desktop analytics and PowerShell.
• 3+ years Desktop Support (Windows and macOS).
• Experience with Physical Security hardware: Cameras, Turnstiles, Access Control Panels and Readers.
• Understanding of Access Control and Video Management Systems.
• Root-cause analysis and strong troubleshooting mindset.
• Ability to communicate with non-technical stakeholders and cross-functional teams.
• Excellent verbal and written communication.

Responsibilities

• Deliver first-line support for end users and troubleshoot hardware/software issues.
• Analyze data and collaborate with teams to ensure resilient delivery across Nike platforms.
• Serve as single point of contact between service integrators and Nike users; report incidents.
• Manage service requests using an Enterprise Service Management tool and keep stakeholders updated.
• Remote work predominates (70-80%), with on-site support in the Memphis area (20-30%).

Skills

Windows platforms

Server Administration

Linux (RHEL/CentOS/Ubuntu)

PowerShell

Desktop Support (Windows/macOS)

Active Directory & Group Policy

Patch management

Hardware troubleshooting

Observability tools

Documentation & incident reporting

Communication skills

Security hardware (Cameras, Access)

Video Management Systems

Education

Bachelor’s degree or equivalent in IT

MCSE, MCP or equivalent

Job description

NIKE, Inc. in Memphis is seeking a Field Support Engineer to drive delivery of Windows client/server platforms and enterprise service management for Nike Global Technology.

You will troubleshoot hardware/software issues, coordinate incident reporting, and partner with cross-functional teams to keep services resilient. You will work primarily remotely (70-80%), with on-site support in the Memphis area 20-30%.