Remote Field Support Engineer – Windows & IT Ops

Relha LLC; Memphis, Northern (TN, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Nike, Inc. is seeking a Field Support Engineer to drive delivery of Windows client OS engineering, software packaging and deployment, patching, and lifecycle management for PC and server platforms within the Global Resilience Technology portfolio.

You will deliver first-line end-user support, analyze data, and collaborate with cross-functional teams to anticipate needs and provide timely, documented solutions. About 70-80% remote work with 20-30% in-person in the Memphis area.

Qualifications

• Bachelor’s degree or equivalent education or training in IT or a related field.
• 5+ years of IT experience with Windows platforms.
• 3+ years’ Server Administration experience (MCSE, MCP, etc.).
• 3+ years’ experience with Linux (RHEL/CentOS/Ubuntu).
• Experience with Windows 11, application compatibility, and desktop analytics using PowerShell.
• 3+ years’ Desktop Support experience (Windows and macOS).
• Experience with Physical Security hardware (cameras, turnstiles, access panels).
• Understanding of Access Control and Video Management Systems.
• Strong troubleshooting and root-cause analysis skills.
• Experience with Active Directory including GPOs, admin templates, logon scripts; patch management for Windows and third-party apps.

Responsibilities

• Deliver first-line IT support for end users, troubleshooting hardware, software, and peripherals.
• Proactively analyze data and collaborate with Nike Global Technology teams and business units to anticipate needs.
• Serve as single point of contact between service integrators and Nike users; report incidents and process service requests.
• Manage service requests using an Enterprise Service Management tool and keep stakeholders updated.
• Occasionally provide in-person support in Memphis area while most support is remote.
• Communicate complex concepts clearly to non-technical stakeholders and cross-functional teams.

Skills

Windows server administration

Linux administration

Desktop support

Active Directory

PowerShell

Problem solving

Customer service

Education

Bachelor’s degree or equivalent

Tools

GPO management

Windows imaging

Job description

Nike, Inc. is seeking a Field Support Engineer to drive delivery of Windows client OS engineering, software packaging and deployment, patching, and lifecycle management for PC and server platforms within the Global Resilience Technology portfolio.

You will deliver first-line end-user support, analyze data, and collaborate with cross-functional teams to anticipate needs and provide timely, documented solutions. About 70-80% remote work with 20-30% in-person in the Memphis area.