Remote Field Services Lead – Roofing & Customer Support

GAF; City of Niagara Falls (NY); Remote; USD 99,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401k plan with company match

Wellness program

Tuition reimbursement

Referral program

Product rebates for primary residence

Employee Resource Groups

Job summary

GAF, a leading roofing company, seeks a Supervisor, Field Services to manage day-to-day operations for the designated region and act as a key back-up to the Area Director. You will collaborate with Sales, Design Services, and customers to ensure high-quality field service across commercial and residential lines.

The role is remote with an in-home office and requires travel of 40–60%. Ideal candidates have a related degree, 3+ years in roofing field ops, and strong leadership and communication

Qualifications

• H.S. Diploma or GED required;Bachelor’s degree preferred.
• 3+ years of related work experience in roofing field operations.
• Know the roofing industry, products, installation and tech trends.
• Proven ability to motivate, mentor and lead others.
• Strong interpersonal and communication skills; clear action planning.
• Ability to manage a budget and company credit card; detail oriented.

Responsibilities

• Oversee day-to-day operations of the assigned Region.
• Back-up to Area Director; coordinate with Sales and Design Services.
• Supervise frontline field reps; resolve claims and provide technical assistance.
• Work with contractors, customers and internal teams to ensure region needs are met.
• Travel 40–60% to customer sites, events and offsite meetings.
• Support training for GAF product lines and other brands as needed.

Skills

Leadership & mentoring

Interpersonal skills

Communication

Critical thinking

Driver’s license

Supervisory skills

Education

H.S. Diploma / GED

Bachelor’s degree preferred

Tools

Google Suite

Salesforce

Drone cloud software

Job description

GAF, a leading roofing company, seeks a Supervisor, Field Services to manage day-to-day operations for the designated region and act as a key back-up to the Area Director. You will collaborate with Sales, Design Services, and customers to ensure high-quality field service across commercial and residential lines.

The role is remote with an in-home office and requires travel of 40–60%. Ideal candidates have a related degree, 3+ years in roofing field ops, and strong leadership and communication