Remote Field Services Supervisor – Roofing & Training

GAF; New York (NY); Remote; USD 99,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Vacation package

Wellness program

Tuition reimbursement

Job summary

GAF is seeking a Supervisor, Field Services to oversee day-to-day field operations in the New York City and New England region. This remote role requires an in-home office and frequent travel (45–60%) to customers, events and offsite meetings.

The ideal candidate will have 3+ years in roofing field operations, strong leadership, and the ability to coordinate with Sales and Technical teams to ensure high customer satisfaction.

Qualifications

• 3+ years of related work experience involving roofing field operations and the installation of commercial roofing products.
• Comprehensive knowledge of the roofing industry, including core products, their use, installation, and problem resolution.
• Proven ability to motivate, mentor, and lead others.
• Ability to have and maintain a company credit card for business related expenses.
• Excellent interpersonal and communication skills, with a proven ability to translate concepts into action plans.

Responsibilities

• Partner with the Area Director to communicate the vision and overall strategy for the Region.
• Complete and communicate timely reports, insights and updates for all activities for the Region.
• Cultivate, manage and develop a high-performing, agile team culture with strong customer focus.
• Supervise frontline field reps and conduct performance reviews.
• Coordinate with contractors, customers, Sales and Technical Departments to meet technical needs.
• Assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
• Provide technical training for Siplast products and other Standard Industries brands.
• Monitor and manage team expenses monthly to stay within budget.

Skills

Leadership

Communication

Problem solving

Driving license

Team management

Field operations

Education

H.S./GED

Bachelor’s degree preferred

Tools

Google Suite

Salesforce

Drone software

Job description

GAF is seeking a Supervisor, Field Services to oversee day-to-day field operations in the New York City and New England region. This remote role requires an in-home office and frequent travel (45–60%) to customers, events and offsite meetings.

The ideal candidate will have 3+ years in roofing field operations, strong leadership, and the ability to coordinate with Sales and Technical teams to ensure high customer satisfaction.