Remote Field Services Engineer — Pulp & Paper Automation Pro

Andritz AG; Alpharetta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading engineering company is looking for a Field Services Engineer. The ideal candidate will ensure high customer satisfaction while performing tasks related to installation, commissioning, and support of SMART products. Responsibilities include maintaining technical reports, providing updates to customers, and collaborating with team members to resolve issues. Applicants should have an Associate's degree and 5 years of related experience. The role requires travel across North America and excellent communication skills.

Qualifications

• Minimum of 5 years of experience in customer service or technical support roles.
• Understanding of the pulp and paper manufacturing process, specifically paper machine operations.
• Experience with installation, troubleshooting, and repair of technical systems.

Responsibilities

• Ensure high customer satisfaction for North American SMART product customers.
• Collaborate with team members to resolve technical matters promptly.
• Provide updates to customers about their project status and service inquiries.

Skills

Customer service

Technical support

Problem-solving

Communication skills

Troubleshooting

Education

Associate's degree in electronics, engineering, mechatronics or related field

Tools

Data communications protocols (Modbus, OPC, Ethernet IP)

Instrumentation and electrification tools

Job description

A leading engineering company is looking for a Field Services Engineer. The ideal candidate will ensure high customer satisfaction while performing tasks related to installation, commissioning, and support of SMART products. Responsibilities include maintaining technical reports, providing updates to customers, and collaborating with team members to resolve issues. Applicants should have an Associate's degree and 5 years of related experience. The role requires travel across North America and excellent communication skills.