Remote Field Service Technician – X-Ray Security Systems

Astrophysics Inc.; San Antonio (TX); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

401K plan with 4% employer match

Paid holidays and PTO

Donuts and company events

Job summary

Astrophysics Inc. is seeking a Field Service Technician to perform on-site installations and preventative/corrective maintenance of our X-Ray security systems. The role is based remotely but requires travel to customer sites, primarily in the San Antonio, TX area.

You will diagnose issues, complete service reports, and provide training and support to customers. The ideal candidate has 2–7 years of field service experience, a related degree, and strong English communication skills.

Qualifications

• Associate's or Bachelor's Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to travel to various work sites.
• Fluent in both written and verbal English.

Responsibilities

• Install on-site, perform preventive and corrective maintenance.
• Complete service documentation and reports.
• Troubleshoot, diagnose and repair products at customer locations.
• Maintain data in service databases and update HQ on progress.
• Provide operator/technical training and phone support.
• Support custom product installations, upgrades, and projects.

Skills

Analytical skills

Troubleshooting

Customer service

Professional demeanor

English fluency

Education

Associate or Bachelor in Electronics/CE

Job description

Astrophysics Inc. is seeking a Field Service Technician to perform on-site installations and preventative/corrective maintenance of our X-Ray security systems. The role is based remotely but requires travel to customer sites, primarily in the San Antonio, TX area.

You will diagnose issues, complete service reports, and provide training and support to customers. The ideal candidate has 2–7 years of field service experience, a related degree, and strong English communication skills.