Remote Field Service Engineer – X‑Ray Security (Dallas)

Astrophysics Inc.; Dallas (TX); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Excellent medical, dental and vision

401K plan with 4% employer match

11 paid holidays, 10 PTO days

Free donuts on Fridays

Zusammenfassung

Astrophysics Inc. seeks a Field Service Technician to perform on-site installation, preventive and corrective maintenance of our X-ray security systems at customer sites.

This remote-friendly role requires travel, a valid driver’s license, and reliable transportation to support deployments in the Dallas area. You will diagnose issues, complete documentation, and provide exceptional customer service while promoting extended warranty services and repeat x-ray purchases.

Qualifikationen

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to travel to various work sites.
• Fluent in both written and verbal English.

Aufgaben

• Install on-site and perform preventative and corrective maintenance.
• Complete service reports, surveys, parts requisitions and expense reports.
• Test equipment to diagnose malfunctions and manage parts return.
• Input data in service databases and ensure accuracy.
• Prepare equipment and documentation before arriving on-site.
• Communicate progress to customer and service HQ.
• Deliver customer packages including warranties and reports.
• Provide operator/technical training and phone support.
• Support for custom installations, upgrades and special projects.

Kenntnisse

Technical support experience

Field service experience

Customer service skills

Professional appearance

Fluent in English

Ausbildung

Associate’s or Bachelor’s Degree in Electronics or related field

Jobbeschreibung

Astrophysics Inc. seeks a Field Service Technician to perform on-site installation, preventive and corrective maintenance of our X-ray security systems at customer sites.

This remote-friendly role requires travel, a valid driver’s license, and reliable transportation to support deployments in the Dallas area. You will diagnose issues, complete documentation, and provide exceptional customer service while promoting extended warranty services and repeat x-ray purchases.