Remote Field Service Technician – Weather Instruments

vaisalaoyj; Tucson (AZ); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(K) plan with company match

Tuition reimbursement

Paid time off

Job summary

Vaisala is seeking a Field Service Technician to support customers across the US with remote work from home days and onsite visits. The position is fully remote and requires frequent travel (approximately 85% annually) to customers domestically and internationally.

Candidates need an Associate’s degree in electronics or a related field and 2+ years of field service experience. Strong technical, communication, and documentation skills are essential to ensure high satisfaction and profitable

Qualifications

• Associate’s degree in electronics, electrical engineering, or a related field, or advanced technical certifications and 2+ years of field service experience required.
• Demonstrate effective interpersonal skills.
• Understand the necessity for communicating and exercise judgement when collaborating with other employees and organizations inside and outside of Vaisala.
• Proven customer relationship management skills
• Professional documentation skills
• Strong aptitude for learning technical concepts and tools.
• Willingness to learn or knowledge of science-based applications for business area.

Responsibilities

• Manage successful delivery of Vaisala products and services within assigned projects or service contracts.
• Analyze customer requirements and install base within assigned projects or contracts and perform or recommend repair, replacement, or other corrective action to provide highest levels of customer satisfaction and profitability.
• Provide effective end user support and issue resolution and manage escalated customer tickets in a timely and effective manner.
• Interact with customers on site and by phone or videoconference, including providing training, planning, and scheduling work.
• Implement approved system modifications, programs, and other such requests, including engineering change orders and software upgrades according to specifications.
• Prepare activity reports (site visit reports, service advisory reports for customers) and other formal documentation.

Skills

Interpersonal skills

Customer relationship management

Documentation skills

Willingness to learn

Field service experience

Education

Associate’s degree in electronics or related field

Technical certifications

Tools

Electronic test equipment

Job description

Vaisala is seeking a Field Service Technician to support customers across the US with remote work from home days and onsite visits. The position is fully remote and requires frequent travel (approximately 85% annually) to customers domestically and internationally.

Candidates need an Associate’s degree in electronics or a related field and 2+ years of field service experience. Strong technical, communication, and documentation skills are essential to ensure high satisfaction and profitable