Remote Field Service Technician - Printing Systems (Oahu)

Socket.dev

Hawaii

Remote

USD 4,986,000 - 6,232,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision

PTO and holidays

Income protection and life/disability

401K plan

Educational reimbursement

Job summary

Epson America, Inc. is seeking a Field Service Specialist to provide hands-on installation, maintenance, troubleshooting, and repair of professional printing products. This remote role requires residing in the Oahu area with significant travel to customer sites across Hawaii.

You will diagnose complex issues, train customers, and document technical findings while delivering high-quality service and minimizing downtime.

Qualifications

5-8 years of advanced technical or field service experience
On-site troubleshooting, repair, installation and customer support
Strong electromechanical troubleshooting skills
Experience with RIP software, color management, and ICC profiles
Ability to troubleshoot hardware, software, networking issues
Ability to read technical documentation and service manuals
Excellent customer service and communication skills
Ability to work independently in the field and manage changing requirements
Willing to travel more than 50% and support Hawaii
Must reside in the Oahu area

Responsibilities

Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production
Troubleshoot hardware, software, networking, configuration, and equipment performance issues
Install Epson products and conduct customer training on equipment operation, production, and maintenance
Recommend solutions to improve equipment performance and the overall customer experience
Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
Perform customer site evaluations and support product installations
Provide technical and service training to service providers and other partners as assigned
Identify potential customer concerns and resolve or escalate
Document service and repair activities and maintain accurate technical records
Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation
Provide technical support to customers through phone, email, chat, and on-site service
Support special technical projects and initiatives as assigned by Service management