Remote Field Service Tech for Printing Equipment – LA Area

Socket.dev; Indiana (PA); Remote; USD 50,000 - 62,000; Full time

Job summary

Epson America, Inc. is seeking a Field Service Specialist to diagnose and repair professional printing systems in customer locations across Southern California.

You will install, configure, and train users, while delivering proactive maintenance to minimize downtime. You will travel extensively (more than 50%) and work closely with customers, service partners, and internal teams to ensure high-quality service and performance.

Qualifications

• 5–8 years of advanced technical or field service support for commercial and industrial printing equipment.
• Field-based on-site troubleshooting, repair, installation, and customer support.
• Strong electromechanical troubleshooting skills to diagnose hardware and software issues.
• Experience with RIP software, color management, and ICC profiles.
• Ability to travel more than 50%, including short-notice trips.
• Must reside in the Los Angeles area and be able to support customers throughout Southern California.

Responsibilities

• Diagnose product failures and perform on-site and remote repairs.
• Troubleshoot hardware, software, networking, configuration, and equipment performance issues.
• Install Epson products and conduct customer training on equipment operation, production, and maintenance.
• Recommend solutions to improve equipment performance and the overall customer experience.
• Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues.
• Perform customer site evaluations and support product installations.
• Provide technical and service training to service providers and other partners as assigned.
• Identify potential customer concerns and resolve or escalation issues as appropriate.
• Document service and repair activities and maintain accurate technical records.
• Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation.
• Provide technical support to customers through phone, email, chat, and on-site service.
• Support special technical projects and initiatives as assigned by Service management.

Skills

Field service experience

Electromechanical troubleshooting

Customer communication

Travel more than 50%

RIP software knowledge

ICC profiles knowledge

Read/interpret technical docs

Education

Two-year technical program

Tools

RIP software

Job description

Epson America, Inc. is seeking a Field Service Specialist to diagnose and repair professional printing systems in customer locations across Southern California.

You will install, configure, and train users, while delivering proactive maintenance to minimize downtime. You will travel extensively (more than 50%) and work closely with customers, service partners, and internal teams to ensure high-quality service and performance.