Remote Field Service Tech – Printing Equipment (Oahu)
Epson America Inc.
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Benefits offered by this job
Job summary
Epson America Inc. seeks a Field Service Specialist to provide hands-on installation, maintenance, troubleshooting, and repair of professional, commercial, and industrial printing products.
You will diagnose complex issues, minimize downtime, and train customers to maximize Epson technology. Based in the Oahu area with significant travel to customer sites across Hawaii, the role is highly customer-facing and requires independent field work, strong communication, and a proven track record in
Qualifications
- 5–8 years of advanced technical or field service support for commercial/industrial printing equipment or similar electromechanical products.
- Field-based/on-site troubleshooting, repair, installation, and customer support experience.
- Strong electromechanical troubleshooting skills and ability to diagnose hardware/software issues.
- Experience with RIP software, color management, and ICC profiles.
Responsibilities
- Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production.
- Troubleshoot hardware, software, networking, configuration, and equipment performance issues.
- Install Epson products and conduct customer training on equipment operation, production, and maintenance.
- Recommend solutions to improve equipment performance and the overall customer experience.
- Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues.
- Perform customer site evaluations and support product installations.
- Provide technical support to customers via phone, email, chat, and on-site service.
Skills
Education
Tools
Job description
Epson America Inc. seeks a Field Service Specialist to provide hands-on installation, maintenance, troubleshooting, and repair of professional, commercial, and industrial printing products.
You will diagnose complex issues, minimize downtime, and train customers to maximize Epson technology. Based in the Oahu area with significant travel to customer sites across Hawaii, the role is highly customer-facing and requires independent field work, strong communication, and a proven track record in
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