Remote Field Service Technician: Digital Cinema & AV

Strong Technical Services; Austin (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Fun environment

Collaborative culture

Industry partnerships

Latest technologies

Job summary

Strong Technical Services, Inc. is seeking a Field Service Technician to support digital cinema equipment, projection systems, and digital signage. You will perform maintenance, installs, surveys, and emergency services, with frequent travel and weekend/on-call requirements.

Highlighted duties include testing, diagnosing firmware/software issues, documenting quality and service reports, and providing proactive customer support in a fast-paced environment. Pro-Av experience is preferred.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience.
• Experience with electronics related to the Pro-Av market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• Exceptional customer service skills required.
• This position requires a valid, state issued driver’s license.
• Excellent communication skills, both verbal and written.

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan.
• Tests electronic assembly, components or parts by connecting to various equipment, such as ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment.
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues.
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
• Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
• Installs electronic or digital equipment and tests.
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
• Willing to take ownership and take on other duties as assigned.
• This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call

Skills

Electronics

Networking concepts

MS Office

Customer service

Communication skills

Driver's license

Time management

Self-starter

Education

Associate's degree

Job description

Strong Technical Services, Inc. is seeking a Field Service Technician to support digital cinema equipment, projection systems, and digital signage. You will perform maintenance, installs, surveys, and emergency services, with frequent travel and weekend/on-call requirements.

Highlighted duties include testing, diagnosing firmware/software issues, documenting quality and service reports, and providing proactive customer support in a fast-paced environment. Pro-Av experience is preferred.