Remote Field Service Technician – Denver Area

Astrophysics Inc.; Denver (CO); Hybride; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401K with employer match

Paid holidays

PTO

Résumé du poste

Astrophysics Inc. is a global leader in X-Ray security inspection systems, seeking a Field Service Technician for a remote-based role to be located in or near Denver, CO.

The position involves on-site installation, preventive and corrective maintenance at customer locations, travel, and strong customer service delivery. The role requires a technical background, fluency in English, and the ability to obtain a security clearance if needed.

Qualifications

• Associate’s or Bachelor’s Degree in Electronics, Computer Engineering, or related field.
• 2-7 years technical support or field service experience.
• Excellent analytical, problem-solving and troubleshooting ability.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Ability to travel to various work sites.
• Fluent in written and verbal English.
• Secret-level security clearance may be required.

Responsabilités

• Perform on-site installation, preventative, and corrective maintenance.
• Complete service documentation and reports.
• Diagnose faults, test equipment, and replace defective parts.
• Input and maintain data in service databases and software.
• Prepare equipment, parts, and documentation before on-site visits.
• Communicate progress to customer and service HQ.
• Deliver customer packages including warranties and reports.
• Provide operator and technical training as needed.
• Offer technical phone support and documentation.
• Support custom installations, upgrades, and projects.

Connaissances

Technical troubleshooting

Customer service

Analytical thinking

English fluency

Travel readiness

Formation

Associate’s or Bachelor’s in electronics/engineering

Outils

Astrophysics proprietary software

Description du poste

Astrophysics Inc. is a global leader in X-Ray security inspection systems, seeking a Field Service Technician for a remote-based role to be located in or near Denver, CO.

The position involves on-site installation, preventive and corrective maintenance at customer locations, travel, and strong customer service delivery. The role requires a technical background, fluency in English, and the ability to obtain a security clearance if needed.