Remote Field Service Technician — 24/7 On-Call

Alfa Laval; Houston (TX); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a Field Service Technician to provide 24/7 on-call field service at customer locations across the Southeast United States. You will perform mechanical, electrical, and electronic maintenance on decanters, heat exchangers, and related components, with responsibility for travel costs and service outcomes.

You will conduct preventive maintenance, emergency and warranty repairs, document service work, and ensure safe operations while meeting quality standards.

Qualifications

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with desirable expertise in transmission systems.
• Competent mechanical skills and aptitude.
• Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer.
• Customer service and sales orientation oriented.
• Excellent interpersonal skills.

Responsibilities

• Execute basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products at customer sites.
• Prepare assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local procedures.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Provide proactive recommendations to customers for additional spare parts purchases.
• Execute services in Service Centers as required.

Skills

Mechanical background

5+ years experience

Transmission systems

Communication skills

Customer service

Interpersonal skills

Troubleshooting

Team player

PC skills

OHSA compliance

Safety training

Travel readiness

Education

Associate’s degree

Job description

Alfa Laval is seeking a Field Service Technician to provide 24/7 on-call field service at customer locations across the Southeast United States. You will perform mechanical, electrical, and electronic maintenance on decanters, heat exchangers, and related components, with responsibility for travel costs and service outcomes.

You will conduct preventive maintenance, emergency and warranty repairs, document service work, and ensure safe operations while meeting quality standards.