Remote Field Service Leader — Growth & Customer Experience

Burroughs, Inc.; Austin (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Burroughs, Inc. is seeking a Field Service Manager in Austin, Texas to lead and mentor teams while ensuring exceptional customer satisfaction and operational efficiency. This role includes responsibilities such as monitoring service performance, ensuring compliance with safety policies, and managing district profitability.

The ideal candidate will possess strong leadership skills, a solid business acumen, and at least 5 years of operations managerial experience, along with the ability to travel up to 40% within the district.

Qualifications

• Strong history of demonstrated business acumen, leadership, and management skills.
• Ability to communicate effectively (oral/written) and solve problems.
• Experience in field service and business development strategies.

Responsibilities

• Monitor and analyze customer satisfaction levels across districts.
• Mentor direct reports for optimal performance.
• Ensure compliance with corporate policies and procedures.

Skills

Leadership skills

Analytical skills

Problem-solving skills

Interpersonal skills

Planning and organizational skills

Education

5+ years of operations managerial experience

Experience managing a remote workforce

Tools

MS Office Suite

Service ticket tracking solutions

Job description

Burroughs, Inc. is seeking a Field Service Manager in Austin, Texas to lead and mentor teams while ensuring exceptional customer satisfaction and operational efficiency. This role includes responsibilities such as monitoring service performance, ensuring compliance with safety policies, and managing district profitability.

The ideal candidate will possess strong leadership skills, a solid business acumen, and at least 5 years of operations managerial experience, along with the ability to travel up to 40% within the district.