Hybrid Senior Field Service Leader: Growth & Ops

Alfa Laval; Richmond (VA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval is seeking a Senior Field Service Manager to shape and execute growth strategies for Field Services, optimizing operations across territories and product lines. You will develop a compelling services portfolio, establish service standards, and partner with commercial teams to drive above-market growth.

The role is hybrid, located in Houston, TX, Greenwood, IN, or Richmond, VA, and requires strong leadership, commercial acumen, and a deep understanding of field service management.

Qualifications

• 8+ years of field service or technical operations experience.
• 3+ years of experience in Sales.
• 3+ years of leadership experience managing managers or large field teams.
• Demonstrated P&L responsibility.
• Strong knowledge of sales and field service management systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to travel up to 60% of the time.

Responsibilities

• Secure a strong QHSE culture within the Field Service organization.
• Manage and develop capabilities needed to support the overall Service strategy.
• Identify training needs and track FSE competence improvement and skills matrix updates.
• Fully responsible for the Field Service cost center forecast and results including investments and monitor progress against financial targets.
• Support proactive service sales by lead generation in collaboration with Service sales.
• Ensure that jobs are executed according to customer relationships internally and externally.
• Lead the team even remotely giving direction and ensuring that they are performing according with the service strategy with a strong customer oriented mindset.
• Implement continuous efficiency improvements utilizing innovative processes and technologies.
• Leading change management to adapt to new market demands.
• Implement and follow up on relevant KPIs to measure and improve performance.

Skills

Field service

Sales

Leadership

P&L responsibility

FSM systems

Communication

Travel

Education

Bachelor’s degree

Job description

Alfa Laval is seeking a Senior Field Service Manager to shape and execute growth strategies for Field Services, optimizing operations across territories and product lines. You will develop a compelling services portfolio, establish service standards, and partner with commercial teams to drive above-market growth.

The role is hybrid, located in Houston, TX, Greenwood, IN, or Richmond, VA, and requires strong leadership, commercial acumen, and a deep understanding of field service management.