Remote Field Service Engineer – Printing Tech (Dallas Area)

Epson America Inc.; Dallas (TX); Remote; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with company matching

Educational reimbursement

Paid time off

Job summary

Epson America, Inc. is seeking a Field Service Specialist to provide hands-on and remote support for installation, maintenance, troubleshooting, and repair of professional printing products. The role is remote and based in the Greater Dallas–Fort Worth Area with significant travel to customer sites.

You will diagnose complex technical issues, minimize downtime, train customers, and document all service activities while collaborating with service partners and management.

Qualifications

• 5–8 years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similar complex electromechanical products.
• Field-based/on-site troubleshooting, repair, installation, and customer support experience.
• Strong electromechanical troubleshooting skills and the ability to diagnose hardware and software issues.
• Experience with RIP software, color management, and ICC profiles.
• Ability to travel more than 50%, including travel on short notice to support next-business-day service requirements.

Responsibilities

• Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production.
• Troubleshoot hardware, software, networking, configuration, and equipment performance issues.
• Install Epson products and conduct customer training on equipment operation, production, and maintenance.
• Provide technical and service training to service providers and other partners as assigned.
• Document service and repair activities and maintain accurate technical records.

Skills

Field service experience

Electromechanical troubleshooting

RIP software & ICC profiles

On-site installation & repair

Customer communication

Education

Two-year technical program or equivalent

Tools

None specified

Job description

Epson America, Inc. is seeking a Field Service Specialist to provide hands-on and remote support for installation, maintenance, troubleshooting, and repair of professional printing products. The role is remote and based in the Greater Dallas–Fort Worth Area with significant travel to customer sites.

You will diagnose complex technical issues, minimize downtime, train customers, and document all service activities while collaborating with service partners and management.