Remote Field Service Engineer - Medical Imaging

Canon USA & Affiliates; Savannah (GA); Remote; USD 74,000 - 120,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer to install, service, and support medical imaging equipment across multiple product lines.

The role is remote-based in the USA with residency near Savannah, GA, and may rotate through the Remote Service Center to provide modality-specific technical support. Candidates should have 5 years of field service experience, 3 years of advanced electronics experience, and an associate's degree in electronics technology or equivalent.

Qualifications

• Must maintain active motor vehicle license from the state of residence.
• 2 year / associate's degree electronics technology or equivalent work experience in lieu of degree
• 3 years advanced electronics experience.
• 5 years field service experience.

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.

Skills

Proven ability in developing andmaint

Education

2 year / associate's degree electronics technology or equivalent work experience

Tools

Active motor vehicle driver's license

Job description

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer to install, service, and support medical imaging equipment across multiple product lines.

The role is remote-based in the USA with residency near Savannah, GA, and may rotate through the Remote Service Center to provide modality-specific technical support. Candidates should have 5 years of field service experience, 3 years of advanced electronics experience, and an associate's degree in electronics technology or equivalent.