Field Service Eng - Middletown/Dover, DE

Canon Medical Systems USA, Inc.; Delaware (OH); Remote; USD 74,000 - 133,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer for a remote, field-based role across the USA, with primary service territory in the Delmarva Peninsula (Middletown/Dover, DE area). The level (FSE Sr.

or Associate) will depend on qualifications. You will install and service diagnostic imaging equipment, perform PM inspections, complete admin paperwork, and provide remote technical support.

Qualifications

• 2 year/associate's degree in electronics technology or equivalent.
• 3 years advanced electronics experience.
• 5 years field service experience.
• Must maintain an active driver's license.
• Proven ability to develop and maintain effective customer relationships.
• Ability to work remotely in a field-based role.

Responsibilities

• Install medical imaging equipment and perform PM inspections per specifications.
• Prepare and complete work orders, parts orders, mileage logs and other paperwork.
• Maintain all assigned assets per company P&P and document activities.
• Provide remote technical support and troubleshooting with customers.
• Collaborate with CMSU Solutions Center to analyze issues and identify solutions.
• Plan workload and operate with autonomy within organizational guidelines.

Job description

• Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.
• An offer may be made for FSE Sr. OR FSE Associate level based on experience.
• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Middletown/Dover, DE area. The primary service territory is the Delmarva Peninsula.
• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.
  

• Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.
• An offer may be made for FSE Sr. OR FSE Associate level based on experience.
• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Middletown/Dover, DE area. The primary service territory is the Delmarva Peninsula.
• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.
  

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driverâs license from the state where the employee resides.
• 2 Year / associate's degree in electronics technology or equivalent work experience in lieu of degree.
• 3 years advanced electronics experience.
• 5 years field service experience.
• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Middletown/Dover, DE area. The primary service territory is the Delmarva Peninsula.
• Pay Information: Min $74,000 to Max $133,000 annual equivalency.