Field Service Eng – Pittsburgh, PA

Canon Medical Systems USA, Inc.; Pittsburgh (Allegheny County); Remote; USD 74,000 - 133,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer for a remote, field-based role in the USA, primarily near Pittsburgh, PA. The position may be offered at FSE Sr.

or FSE Associate level based on experience, with strong installation and maintenance responsibilities across imaging equipment. Ideal candidates will have 5 years of field service experience, an electronics background (2-year degree or equivalent), and a valid driver's license.

Qualifications

• Requires 2 year/associate degree or equivalent experience in electronics.
• 5 years field service experience preferred.
• 3 years advanced electronics experience.
• Must maintain active driver's license.

Responsibilities

• Install medical imaging equipment remotely in the USA.
• Complete installation quality checklists.
• Perform PM inspections per equipment specifications.
• Prepare work orders, parts orders, and required paperwork.
• Maintain assets per company policies and procedures.
• Provide remote technical support and guidance to customers.
• Escalate issues and collaborate with Clinical Support Team when needed.
• Develop troubleshooting and analytical skills.

Skills

Remote troubleshooting

Field service

Equipment installation

Preventive maintenance

Customer relations

Documentation

FDA testing

Product knowledge

Troubleshooting

Education

2 Year / associate’s degree in Electronics technology

Equivalent work experience in lieu of degree

Job description

• Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.
• An offer may be made for FSE Sr. OR FSE Associate level based on experience. Please apply to be considered.
• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Pittsburgh, PA.
• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.

,

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driverâs license from the state where the employee resides.
• 2 Year / associate’s degree in Electronics technology or equivalent work experience in lieu of degree
• 3 years ddvanced electronics experience.
• 5 years Field service experience.
• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Pittsburgh, PA.
• Pay Information: Min $74,000 to Max $133,000 annual equivalency.