Field Service Eng- New Orleans

Canon Medical Systems USA, Inc.; New Orleans (LA); Remote; USD 74,000 - 120,000; Full time

Job summary

Canon Medical Systems USA, Inc. is seeking a Field Service Engineer to install, maintain and service diagnostic imaging equipment in a remote-based USA position, living near Baton Rouge, LA.

You will perform PM inspections, complete installation checklists, prepare work orders, and provide remote and on-site support while escalating issues as needed. Qualified candidates will have 5 years of field service experience, a two-year electronics degree or equivalent, and a valid driver’s license.

Qualifications

• Two-year or associate degree in electronics technology or equivalent experience.
• 5 years field service experience.
• Active driver’s license in the state of residence.

Responsibilities

• Install medical imaging equipment and perform PM inspections.
• Complete installation quality checklist and related paperwork.
• Provide remote technical support and escalation as needed.
• Maintain assets per company policies and procedures.
• Keep up with device modalities and FDA testing requirements.

Skills

Field service experience

Troubleshooting

Customer communication

Education

Two-year/associate degree in electronics technology

Tools

Electronics hardware

Job description

Field Service Eng- Baton Rouge -req1763

OVERVIEW

Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

Please note that while the posted position is a FieldService Engineer, the actual position level will be dependent upon thequalifications of the candidate selected.
An offer may be made for FSE Sr. OR FSE Associate levelbased on experience. Please apply to be considered.

Thisis a remote, based position in USA.
The selected candidate will be required to live in or near the listedCity/State Baton Rouge LA

• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.

QUALIFICATIONS

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driverâs license from the state where the employee resides.
• 2 year / associate's degree electronics technology or equivalent work experience in lieu of degree 3 years advanced electronics experience.
• Mustmaintain active motor vehicle driver's license from the state where theemployee resides.
• 5 years field service experience.

Pay Information: Min $74,000 to Max $119,600 annualequivalency
#LI-EC1
#LI-Remote

About us! Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.