Field Service Eng - Baltimore, MD

Canon Medical Systems USA, Inc.; Baltimore (MD); Remote; USD 74,000 - 133,000; Full time

Job summary

Canon Medical Systems USA, Inc. seeks a remote, field-based engineer to install, service and support diagnostic imaging equipment across multiple product lines in the USA. You will complete quality checklists, perform PM inspections, and maintain comprehensive documentation.

The role requires strong product knowledge, problem solving, and the ability to work with clinical teams and customers remotely. Ideal candidates have 3+ years in electronics field service, a 2-year electronics degree, and a

Qualifications

• Proven ability to develop and maintain effective internal and external working relationships.
• 2-year/associate degree in electronics technology or equivalent work experience.
• 3 years advanced electronics experience and 5 years field service experience.

Responsibilities

• Install medical imaging equipment and perform installation efficiently.
• Complete installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity through formal and on-the-job training.
• Provide service and maintenance on multiple products in one modality.
• Answer technical and applications questions.
• Install multiple products in one modality and document work.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments across product lines.
• Provide remote technical support and recommendations to internal customers.
• Monitor and escalate service alerts from scanners.

Skills

Relationship management

Education

Associate degree in electronics technology

Tools

Diagnostics equipment

Job description

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Completion of installation quality checklist.
• Perform PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain all assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate.
• Contributes to and generates knowledge articles per P&P.

Location & Remote Requirement

• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Baltimore, MD.

Qualifications

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driver's license from the state where the employee resides.
• 2 Year / associate's degree in electronics technology or equivalent work experience in lieu of degree.
• 3 years advanced electronics experience.
• 5 years field service experience.

Compensation

• Pay Information: Min $74,000 to Max $133,000 annual equivalency