Remote Field Service Engineer – Heat-Treatment Equipment

Ipsen-Inc; Seattle (WA); Remote; USD 75,000 - 110,000; Full time

Job summary

Ipsen is seeking a Field Service Engineer to service the Seattle/Tacoma area. This remote position requires extensive travel, up to 90%, with training assignments lasting 6 months to 1 year.

A home base in the Northwest region is preferred. The role involves coordinating installations, upgrades, troubleshooting, and preventive maintenance of heat treatment equipment, aiming for first-class service performance in quality, speed, and presentation to customers.

Qualifications

• Knowledge of the heat treatment industry.
• Knowledge and ability to maintain heat treatment equipment.
• Very good verbal and written communication skills.
• High level of customer orientation and customer service mentality.
• Strong mechanical and electrical aptitude and skills.
• Knowledge of basic computer operations (MS Office, ERP, CRM).
• Ability to promote a professional appearance and represent Ipsen positively.
• Ability to promote cross-selling opportunities.
• Good problem solving and troubleshooting skills with hands-on mentality.
• Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred.
• Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy.
• Ability to travel as required via automobile, airplane or other means.

Responsibilities

• Identify technical issues of heat treatment equipment at the customer site.
• Execute service jobs at the customer site including troubleshooting, preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims.
• Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site.
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site.
• Act as first point of contact for customers with existing service contracts.
• Plan and schedule service jobs in coordination with the HUB Lead.
• Accurately and timely record hours work and job assignments within the time & attendance system.
• Accurately and timely submit expense reports for review and approval.

Skills

Heat treatment industry knowledge

Maintain heat treatment equipment

Verbal and written communication

Customer orientation

Mechanical and electrical aptitude

MS Office/ERP/CRM proficiency

Professional appearance

Cross-selling opportunities

Problem solving and troubleshooting

Willingness to travel (up to 90%)

Driver's license & auto insurance

Travel readiness

Education

High School Diploma or GED

5+ years of related industrial equipment operation/maintenance experience

Experience in calibration, pyrometry, vacuum, thermal and TUS

Job description

Ipsen is seeking a Field Service Engineer to service the Seattle/Tacoma area. This remote position requires extensive travel, up to 90%, with training assignments lasting 6 months to 1 year.

A home base in the Northwest region is preferred. The role involves coordinating installations, upgrades, troubleshooting, and preventive maintenance of heat treatment equipment, aiming for first-class service performance in quality, speed, and presentation to customers.