Remote Field Service Engineer — Heat Treatment

Ipsen, Inc.; Seattle (WA); Remote; USD 90,000 - 140,000; Full time

Job summary

Ipsen is seeking a Field Service Engineer to support the Seattle/Tacoma area. This is a remote role requiring travel up to 90% and a home base in the Northwest region. The training period may last up to a year with assignments away from home.

You will install, upgrade, troubleshoot heat treatment equipment, perform preventive maintenance and calibrations, document service work and warranty claims, and plan service jobs with the HUB Lead. Safety protocols must be followed at all times.

Qualifications

• Strong verbal and written communication skills.
• High customer orientation and service mentality.
• Good mechanical and electrical aptitude.
• Experience with basic computer operations and office software.

Responsibilities

• Identify technical issues of heat treatment equipment at the customer site.
• Perform service jobs including troubleshooting, preventive maintenance, repairs, calibrations.
• Document service work and warranty claims.
• Identify and promote up-/cross-selling opportunities for services.
• Plan and schedule service jobs with HUB Lead.
• Record hours and expenses accurately and timely.

Skills

Strong communication

Customer service mindset

Mechanical aptitude

Electrical aptitude

Problem solving

Education

High School Diploma or GED

Tools

MS Office

ERP systems

CRM systems

Job description

Ipsen is seeking a Field Service Engineer to support the Seattle/Tacoma area. This is a remote role requiring travel up to 90% and a home base in the Northwest region. The training period may last up to a year with assignments away from home.

You will install, upgrade, troubleshoot heat treatment equipment, perform preventive maintenance and calibrations, document service work and warranty claims, and plan service jobs with the HUB Lead. Safety protocols must be followed at all times.