Heat Treatment Field Service Engineer (Remote/Travel)

Ipsen International Inc

Oregon

Hybrid

USD 80,000 - 110,000

Full time

13 days ago

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Job summary

Ipsen International Inc. is seeking a Field Service Engineer to support the Seattle/Tacoma area in a remote capacity. This role requires travel up to 90% with a home base in the Northwest region and a training period that may include two weeks away for extended times.

Initial assignments focus on installation, upgrades, and troubleshooting of heat treatment equipment. Coordinate with the HUB Lead, document service activities, and ensure quality, safety, and timely reporting while seeking

Qualifications

High School Diploma or GED required.
5+ years of related industrial equipment operation/maintenance experience, preferably in heat treatment.
Experience calibrating, pyrometry, vacuum, and thermal systems is a plus.

Responsibilities

Identify technical issues of heat treatment equipment at the customer site.
Execute service jobs at the customer site including troubleshooting, preventive maintenance, repairs, calibrations.
Document performed service jobs and record warranty claims.
Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site.
Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site.
Act as first point of contact for customers with existing service contracts.
Plan and schedule service jobs in coordination with the HUB Lead.
Avoid and timely record hours and submit expense reports.
Works safely and follows Ipsen safety protocols and policies.